🔧 Service & Support

Expert Support for
Every Product We Sell

From installation and commissioning through preventive maintenance and repair, SLI provides the technical support your LNI Swissgas, Nel Hydrogen, and NXT Power equipment needs to stay running.

Service That Covers the Full Equipment Lifecycle

Whether you need help getting a new generator online, keeping it running at spec, or diagnosing an unexpected fault, SLI has you covered.

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Installation & Commissioning

New equipment performs best when it’s installed correctly from day one. SLI coordinates installation for all products we sell — verifying utility connections, configuring operating parameters, running startup tests, and confirming output meets specification before handing off to the customer.

  • Site preparation guidance prior to equipment arrival
  • Utility connection verification (power, water, drain, gas outlets)
  • System startup and parameter configuration
  • Output purity and flow rate verification against published spec
  • Operator walkthrough and documentation handoff
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Preventive Maintenance

Scheduled preventive maintenance extends equipment lifespan, maintains output quality, and catches developing issues before they become failures. SLI offers PM services for LNI Swissgas, Nel Hydrogen, and NXT Power equipment following manufacturer-recommended intervals and procedures.

  • Manufacturer-recommended PM intervals and checklists
  • Filter, membrane, and consumable replacement
  • Purity and flow performance verification post-service
  • Inspection of fittings, seals, and fluid connections
  • Service report and next-PM scheduling
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Repair & Troubleshooting

When equipment faults, every hour of downtime has a cost — instrument runs on hold, experiments paused, or industrial processes interrupted. SLI provides fault diagnosis and repair for all products in the SLI portfolio, with direct manufacturer technical escalation for complex issues.

  • Fault diagnosis via phone, remote access, or on-site visit
  • OEM replacement parts sourced directly from manufacturers
  • Post-repair performance verification
  • Root cause documentation to prevent recurrence
  • Direct manufacturer escalation for complex or warranty cases
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Technical Support

Not every issue requires a site visit. SLI provides responsive phone and email technical support for application questions, instrument compatibility concerns, operating parameter guidance, and first-line troubleshooting — helping you resolve issues quickly without waiting for a field engineer.

  • Application questions: gas purity, flow sizing, instrument compatibility
  • Operating parameter guidance and adjustment
  • First-line remote fault diagnosis by phone or email
  • Guidance on consumable replacement intervals
  • Escalation to manufacturer application engineers when needed

Service Across All Three Product Lines

SLI provides installation, maintenance, and support for every product line we distribute — backed by direct manufacturer relationships for each brand.

LNI Swissgas

Lab Gas Generators

HG · NG · ZA · HLP Series

  • HG Series hydrogen generator installation, DI water system setup, and PEM stack performance verification
  • NG Series PSA and membrane nitrogen generator commissioning, sieve bed inspection, and flow/purity testing
  • ZA Series zero air generator startup and hydrocarbon bleed verification for FID detector protection
  • HLP Series water purification commissioning, filter replacement, and UV lamp servicing
  • Annual PM service for all LNI Swissgas benchtop, stackable, and rack-mount models
Nel Hydrogen

Industrial PEM Electrolyzers

S Series · H Series · C Series

  • S, H, and C Series installation coordination including utility connections, water supply, and electrical hookup
  • PEM electrolyzer commissioning, stack break-in, and initial performance verification
  • H Series field capacity upgrades (H2 → H4 → H6) without system replacement
  • Preventive maintenance per Nel Hydrogen recommended schedules for all S, H, and C models
  • Fault diagnosis and direct Nel Hydrogen factory support escalation for warranty and complex repairs
NXT Power

Power Conditioners & UPS

Integrity Series · Integrity Max UPS

  • Conditioner and UPS installation, load connection, and output voltage verification for lab and industrial sites
  • Integrity Max UPS battery testing, replacement, and runtime verification
  • Load analysis for new installations: sizing conditioners and UPS units to actual instrument loads
  • Fault diagnosis for conditioner or UPS events affecting instrument operation
  • Replacement unit sourcing and configuration for failed or end-of-life Integrity Series equipment

Getting Service Is Straightforward

No support ticket portals or automated queues. Contact us directly and we’ll get the right response moving immediately.

1

Contact SLI

Call 281-668-9154 or email Sales@getsli.com to describe your equipment, issue, or service need.

2

Diagnosis & Plan

We assess the situation by phone or email. Many issues are resolved remotely — if a site visit or parts are needed, we scope it and confirm with you.

3

Service Delivered

Whether remote support, parts shipment, or an on-site visit, service is delivered with full documentation including what was done and any follow-up recommendations.

4

Back to Full Operation

We confirm performance is restored before closing the service engagement. You’re back up and running with a record of the work performed.

OEM Parts, Sourced Directly from the Manufacturer

As an authorized distributor for LNI Swissgas, Nel Hydrogen, and NXT Power, SLI sources replacement parts and consumables directly from each manufacturer — ensuring you receive the correct, validated component every time.

Using non-OEM consumables in precision gas generators can void warranties, degrade output purity, and shorten equipment life. When you order parts through SLI, you get the exact specification your equipment was designed for.

  • LNI Swissgas: DI water filters, PSA molecular sieve media, membrane cartridges, PEM stack components, UV lamps
  • Nel Hydrogen: PEM electrolyzer stack components, desiccant modules, seal kits, and balance-of-plant parts
  • NXT Power: Integrity Max UPS replacement battery modules, internal fuses, and Integrity Series components
  • All parts supplied with manufacturer documentation and traceability

Get in Touch

📞
Call Us
281-668-9154

Mon–Fri, business hours CT

✉️
Email Us
Sales@getsli.com

Include your model number and serial number for fastest response

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Request a Quote
Use our online form

For service quotes, parts orders, or maintenance scheduling

Need Service or Support?

Contact us directly — by phone or email — and we’ll get the right response moving for your equipment.